Before we collect we ask you for some basic information and a time is negotiated over the phone for the carrier to come and collect the furniture. We cannot be precise about time but can give you a morning or afternoon slot. When the carrier arrives, s/he must present you with a form listing the furniture you have offered.

Any furniture listed that is not taken needs to be crossed out and your initial placed next to the crossed out item. Other items donated but not listed should be added to the list. It is important you sign the form and initial any changes as this provides us with a means of monitoring that all items donated are received by the Furniture Scheme.

We should be grateful if you could spare a few minutes to answer some questions and make suggestions to help us improve our services. Click here for our evaluation form.